China’s biggest hotpot chain Haidilao has offered to compensate more than 4,000 diners who visited one of its Shanghai branches, where two teens urinated into the boiling broth.
A video of the boys peeing in it while dining in a private room was widely shared online last month.
Police said the 17-year-olds, who were drunk at the time, were detained soon after the incident.
Apologies to customers
Haidilao has apologised to customers, saying the staff on duty had failed to stop the teens.
The company’s management only found out about the incident four days later, through videos that had been circulating on social media. It took another week to find out which outlet it was, the company said.
It added that it has disinfected all crockery and utensils in the outlet as of last Saturday.
Full refund
“We fully understand that the distress caused to our customers by this incident cannot be fully compensated for by any means, but we will do our utmost to take responsibility,” the company said in a statement.
Haidilao said customers who dined at the outlet between 24 February and 8 March will receive a full refund, followed by cash compensation that is 10 times the amount they were billed.
